Customer Care Representative

Location: Montreal, Quebec

Employee Status: Permanent

Schedule: Full time

Education: High school diploma

Job Description

Fairstone is Canada’s leading non-bank provider of responsible lending solutions. With roots in Canada since 1923 and over 200 branches coast to coast, Fairstone provides personal loans and home equity loans designed to suit today’s borrowing needs. Fairstone also partners with a wide network of businesses to deliver flexible consumer financing programs. Fairstone is proud to make a difference in the communities where we live and work, because community matters.

Please visit our website:

Do you have call center experience? Are you customer – oriented and looking to learn and develop in a lasting career in customer service? Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our clientele?

What do we have to offer:

▪An opportunity to build your customer service skills
▪A great work environment located in the heart of downtown and easily accessible by public transit 
▪Paid training
▪Competitive base salary
▪Incentive plans
▪A comprehensive benefits program
▪Employee discounts
▪Employee engagement activities

Your work life:

▪Guaranteed 40 a week
▪Monday to Friday 8:00am too 8:00pm department hours 
▪Open space office environment with up-to-date technology

What will you be doing:

▪Provide prompt, courteous and efficient service that exceeds customer expectations
▪Respond to service inquiries from customers and retailers in a full service environment, to resolve moderately complex issues
▪Make appropriate monetary and non-monetary adjustments to accounts as needed 
▪Initiate account investigations involving customer disputes
▪Explain financing terms and responds to general dealer inquiries
▪Conduct commodity/courtesy calls to customers
▪Anticipate customer needs in order to promote various products through cross-selling/value-add opportunities.
▪Ability to handle difficult customers independently with limited supervision.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.  Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Please send your resume to : 

Job Qualifications

▪Minimum 1 year in customer service, sales or call center environment
▪Strong analytical skills
▪Problem solving skills
▪Ability to multi task
▪Strong attention to details
▪Excellent oral and written communications skills in English and French is required
▪Work well in a team environment
▪Strong computer skills
▪Consumer finance industry experience is an asset
▪Possesses flexibility of working hours including evenings, weekends and holidays, when required