Sales Efficiency, Team Leader

Location: Montreal, Quebec

Employee Status: Permanent

Schedule: Full time

Education: High School Diploma

Job Description

Fairstone is Canada’s leading non-bank provider of responsible lending solutions. With roots in Canada since 1923 and over 200 branches coast to coast, Fairstone provides personal loans and home equity loans designed to suit today’s borrowing needs. Fairstone also partners with a wide network of businesses to deliver flexible consumer financing programs. Fairstone is proud to make a difference in the communities where we live and work, because community matters.

Please visit our website: https://www.fairstonecanada.ca/home

The Sales Efficiency Team Leader will have a dual responsibility – 50/50 – of performing call center type tasks – inbound/outbound – and to serve as a resource to both team manager and employees.

In more details, activities include:

▪Takes inbound calls from prospective clients,.
▪Performs outbound calls to clients interested in applying for a loan.
▪Performs outbound solicitation calls to prospective clients.
▪Act as subject matter expert for other team members when the team manager is away or unavailable.
▪Provides coaching to other team members as directed by the team manager.
▪Responsible for training of new team members.
▪Makes recommendations for process improvements to the team manager.
▪Assists with system testing and may serve on Project Teams for new business initiatives.
▪Resolves the most sensitive issues, while balancing decisions with needs of the employee, Company and clients.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.  Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Please send your resume to : careers.carrieres@fairstonecanada.ca 

Job Qualifications

▪High School Diploma or GED or equivalent experience.
▪2 years’ experience as a call center representative
▪Experience in sales, customer service for both inbound and outbound calls.
▪Experience in the financial sector is an asset.
▪Excellent communication, problem solving and influencing skills.
▪Strong knowledge of application software and/or systems.
▪Bilingualism required – French and English
▪Availability to work day, nights and weekend.
▪Enjoys a changing environment and learning new processes.
▪Must have a customer-centric approach and attitude.
▪Strong organization and time management skills