Customer Care Representative

Location: Montreal, Quebec

Employee Status: Permanent

Schedule: Full time

Education: High school diploma

Job Description

Fairstone is Canada’s leading non-bank provider of responsible lending solutions. With roots in Canada since 1923 and over 200 branches coast to coast, Fairstone provides personal loans and home equity loans designed to suit today’s borrowing needs. Fairstone also partners with a wide network of businesses to deliver flexible consumer financing programs. Fairstone is proud to make a difference in the communities where we live and work, because community matters.

Please visit our website: https://www.fairstonecanada.ca/home

Do you have call center experience? Are you customer – oriented and looking to learn and develop in a lasting career in customer service? Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our clientele?

What do we have to offer:

▪An opportunity to build your customer service skills
▪A great work environment located in the heart of downtown and easily accessible by public transit 
▪Paid training
▪Competitive base salary
▪A comprehensive benefits program
▪Employee discounts
▪Employee engagement activities

Your work life:

▪Guaranteed 40 hours a week
▪Monday to Saturday 8:00am too 10:00pm department hours 
▪Open space office environment with up-to-date technology

What will you be doing:

▪Provide excellent customer service to both internal and external customers.
▪Provide phone support to field to answer system questions and resolve problems, both in English and in French.
▪Explain financing terms and responds to general inquireries
▪Make appropriate monetary and non-monatary adjustments to accounts as needed
▪Anticipate customer needs in order to promote various products through cross-selling / value-added opportunities.
▪Ability to handle difficult customers with limited supervision.
▪Perform/participate in other projects or special assignments as requested.
▪Communicate problems to supervisor that need to be communicated amongst team members and/or field. (For example; answers to commonly asked questions or the status of a newly discovered system problem).
▪Handle all Canadian customer service calls.
▪Respond to some customer service correspondence.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.  Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Please send your resume to : careers.carrieres@fairstonecanada.ca 

 

Job Qualifications

▪Minimum 1 year in customer service, sales or call center environment
▪Strong analytical skills
▪Problem solving skills
▪Basic accounting knowledge
▪Ability to multi task
▪Strong attention to details
▪Ability to identity whether problems require immediate technical support, requiring technician or Supervisor assistance.
▪Excellent phone and interpersonal skills
▪Excellent oral and written communications skills in English and French is required
▪Work well in a team environment
▪Strong computer skills
▪Consumer finance industry experience is an asset
▪Possesses flexibility of working hours including evenings, weekends and holidays, when required
▪Authorized to work in Canada