Collections Associate

Location: Montreal, Quebec

Employee Status: Permanent

Schedule: Full time

Education: High school diploma

Job Description

Fairstone is Canada’s leading non-bank provider of responsible lending solutions. With roots in Canada since 1923 and over 200 branches coast to coast, Fairstone provides personal loans and home equity loans designed to suit today’s borrowing needs. Fairstone also partners with a wide network of businesses to deliver flexible consumer financing programs. Fairstone is proud to make a difference in the communities where we live and work, because community matters.

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The Collections Associate is responsible for various administrative tasks associated with collection activity across multiple products.  The associate will assist with day to day delivery of data to and from vendors, handle account/customer level information requests, liaison with vendors to troubleshoot issues, handle inbound calls and code special circumstance accounts including but not limited to general collections, bankruptcy, litigation and recovery.

Responsibilities will include:

▪Assist with daily and monthly data transfer to various vendors to support collection activities

▪Liaison with vendors and business partners to ensure quality transfers and data integrity

▪Manage incoming requests (by telephone and email) for account based information related to collection matters and special circumstance accounts

▪Manage Bankruptcy, Litigation and Recovery accounts

▪Validate and approve vendor invoices for payment  

▪Support new and existing business initiatives

▪Other tasks as assigned

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.  Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence

Please send your resume to : 

Job Qualifications

▪HS diploma
▪Minimum of 1 years of experience in the Financial Services industry performing or call centre environment 
▪Understanding of collections processes    


▪Customer service based mind set
▪Strong negotiation skills
▪Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
▪Strong MS Excel, Access & Word skils
▪Excellent written and communication skills with a strong attention to details
▪Must be able to address multiple issues in a high paced/high pressure rapidly changing environment. Time management skills are critical.
▪Bilingual preferred (English and French)
▪Authorized to work in Canada