Fairstone is Canada’s leading non-bank provider of responsible lending solutions. With roots in Canada since 1923 and over 200 branches coast to coast, Fairstone provides personal loans and home equity loans designed to suit today’s borrowing needs. Fairstone also partners with a wide network of businesses to deliver flexible consumer financing programs. Fairstone is proud to make a difference in the communities where we live and work, because community matters.
Please visit our website: https://www.fairstonecanada.ca/home
Reporting to the Lead Product Owner, and a key leader of the Innovation Office, the ideal candidate will be responsible for the creation and ownership of the product and customer experience (UX) strategies across the branch network and retail services lifecycle, empowering the company to deliver on its customer experience goals, including the digitization of processes.
The candidate will work cross-functionally with the sales organization, IT and the broader business to execute big and small initiatives across multiple channels to implement customer-centric solutions and revenue growth.
This represents a unique opportunity to be part of a team with the goal of innovating the market leader in providing consumer finance products to Canadians. This is a broad role with an opportunity to touch a lot of pieces, solve many interesting problems and have an impact on the overall business.
How you’ll make an impact:
▪Own the product and customer experience strategy and roadmap and deliver on that vision for the sales organization
▪Leads the sales product’s/processes strategy, innovation, prioritization as well as execution, all aspect of the product lifecycle for the branch network and retail sales portfolio
▪Work collaboratively and influence the internal stakeholders to effect change and find new ways to drive and accelerate innovation and change.
▪Prioritize the backlog for the sales channel in line with the established business objectives
Vet new proposals impacting the backlog and as needed develop the supporting business case
▪Collaborate and communicate with the business to directly influence and shape business objectives and define design requirements
▪Specify and develop innovative new product offerings based on organizational strategy
▪Develop a thorough understanding of the digital consumer finance market and continuously assess the landscape, digital opportunities and emerging industry trends
▪Continuously measure, analyze and improve the customer experience against stated business needs
▪Challenge the status quo
Please send your resume to : email@example.com
What’s the ideal candidate look like:
▪Broad experience in agile and product management
▪Dynamic team player, problem solver with a proven track record of executing and making an impact on a digital product roadmap.
▪You are an expert when it comes to defining an optimal user experience and process optimization and are equally knowledgeable when it comes to proposing marketing strategies and measuring performance analytics.
▪You are known for being innovative and digitally savvy
▪Problem solver who thrives in a high paced collaborative environment
▪You’re only satisfied by driving measurable results and you’d rather see fast change, test and iterate than wait for perfection
▪You are technical enough to be dangerous and are able to write user stories, and communicate with technology
▪Utilizes a data-driven approach to drive decision-making
▪Your enthusiasm is infectious
▪You go the extra mile to exceed customers’ expectations
Nice to haves:
▪French Language – spoken and written
▪Experience in Agile Methodology